1. Platform Nature
SolxGo is a digital marketplace that allows independent sellers and buyers to connect. SolxGo does not own, sell, resell, or control any products or services listed on the platform. All transactions, agreements, and communications are strictly between the buyer and the seller.
2. No Direct Refunds by SolxGo
Since SolxGo is not a direct seller, we do not process or guarantee refunds for any product or service purchased through the platform. Refunds, replacements, or cancellations are entirely the responsibility of the respective seller.
3. Seller Refund Policy
Each seller may have their own refund or return policy. Buyers are advised to carefully review the seller’s terms, product description, pricing, and conditions before making any payment or commitment.
4. Non-Refundable Platform Fees
Any amount paid to SolxGo for services such as listings, featured ads, promotions, subscriptions, or other platform-related charges is strictly non-refundable.
5. Cancellation Requests
Cancellation of any deal or service must be discussed directly between the buyer and the seller. SolxGo does not have authority to cancel transactions or force refunds.
6. Dispute Resolution Support
In case of a dispute between a buyer and a seller, SolxGo may assist by facilitating communication between both parties. However, SolxGo does not guarantee any refund or compensation.
7. Fraud, Misuse, or Policy Violations
If a user is involved in fraud, misleading information, illegal activity, or policy violations, SolxGo reserves the right to suspend or terminate the account without prior notice.
8. Digital Products and Services
For digital products, online services, or time-based services, refunds may not be applicable once the service has started or the product has been delivered.
9. Limitation of Liability
SolxGo shall not be held liable for any loss, damage, delay, or dissatisfaction arising from transactions conducted between buyers and sellers.
10. Policy Updates
SolxGo reserves the right to modify, update, or change this Refund Policy at any time without prior notice.